Booking Conditions
BOOKING GUARANTEE - PRE-AUTHORIZATION
To be confirmed, a reservation must be guaranteed either by a credit card; or by payment via a debit card; or by bank transfer.
Please note that payment is made in the hotel's local currency (EUR), which may generate transaction/conversion fees from your bank.
CREDIT CARD:
Your valid credit card details (Visa, MasterCard, American Express) must be provided to guarantee your reservation. Your credit card number and expiration date will be verified using a verification sequence. It must be valid during your stay.
7 days (or 48 hours depending on the cancellation policy selected) before your scheduled arrival date, the availability of funds on your card will be verified and the total amount pre-authorized. No payment will be processed. If the availability check on your card is negative, we reserve the right to cancel your reservation.
The credit card used for the reservation must be presented upon check-in.
Please note that we cannot charge a credit card without the cardholder's authorization. Therefore, if the name on the identity card or passport presented at check-in does not match the name on the credit card, written authorization from the cardholder must be presented (form available upon request). If proof of ownership and authorization cannot be validated, an alternative method of payment must be provided as soon as possible. We reserve the right to cancel your reservation.
DEBIT CARD:
If paying by debit card (Bancontact, IDEAL or Maestro), your card will be debited for the total amount at the time of booking.
BANK TRANSFER:
If paying by bank transfer, your reservation will be confirmed upon receipt of payment.
PAYMENT OF A FLEXIBLE RATE
Full payment for your stay is required no later than upon arrival (check-in). You will be informed accordingly when you make a reservation request. Traveler's checks, personal checks, or foreign currency cash are not accepted for payment.
PAYMENT FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged to your credit card by the hotel at the time of booking and is non-refundable. It is not possible to postpone this amount for a stay on a different date.
CANCELLATION OF A FLEXIBLE RATE
You can always cancel your reservation, but not always without charge. Cancellations and changes must be made in writing (e.g., email). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be canceled or modified free of charge up to 7 days (or 48 hours depending on the cancellation policy selected) before the scheduled arrival date (for example, if you book for an arrival on June 25, you have until June 17 at 11:59 PM, Belgian time, to cancel free of charge).
After this period, cancellation or no-show will result in full payment of the number of nights confirmed at the time of booking, and the amount will be charged to your credit card.
Reservations made less than 2 days before the arrival date cannot be canceled or modified free of charge.
Does not apply to non-refundable rates.
CANCELLATIONS FOR A NON-REFUNDABLE RATE
Cancellations and changes must be made in writing (e.g., by email). We do not accept cancellations by telephone or in person. In the event of cancellation, no-show on the day of arrival, or modification, your credit card will be charged the full amount due for your reservation. No refunds are possible. This charge is a penalty and not a payment, it is not possible to occupy the room.
MULTIPLE BOOKINGS
Reservations for 5 or more rooms are considered group bookings. Special rates and conditions may apply. Please contact us at info@domainederonchinne.be with your request.
PACKAGES
Packages are sold as a whole. It is not possible to be reimbursed for unused services (for example, if you do not use the swimming pool or if you do not have breakfast even though it is included in the rate, etc.).
IDENTIFICATION DOCUMENT
An official identity card or a valid passport with a photograph must be presented at check-in. Driver's licenses, residence permits, medical cards, or any other documents will not be accepted.
SECURITY DEPOSIT FOR POTENTIAL DAMAGES
A security deposit of a minimum of €150.00 is required upon arrival. This will be pre-authorized on your credit card during check-in and released upon departure. The deposit must be paid in cash or via debit card if you do not have a valid credit card. Your deposit will be fully refunded subject to an inspection of the property.
PAYMENT FOR ON-SITE CONSUMPTION:
The credit card used to guarantee the reservation may be used to deduct any additional costs incurred during your stay, such as your consumption at the bar, restaurant, in our small shop, etc.
To speed up the check-out process, you will be asked during check-in if we can charge your credit card during the last night of your stay. With your agreement, your bill will be prepared, and you can simply pick it up by dropping off the keys at reception before your departure. If you prefer to check out online yourself OR if you wish to do so via reception, please indicate this upon arrival. Similarly, if you wish to use another payment method for your consumption, please add it at check-in.
BILLING
Please inform our services of the billing address no later than check-in. For companies, a VAT number is required.
NON-SMOKING HOTEL
We would like to remind our guests that our rooms and indoor areas are strictly NON-SMOKING zones. In case of non-compliance with this rule, a fine of €120.00 will be charged to your room. Ashtrays are available on the terraces and under the porch.
ANIMALS
Pets are not allowed inside the facility or on the estate grounds.
As an exception, service dogs accompanying a person with a disability are permitted, in accordance with current Belgian law.
Guests with a disability who require the assistance of a service dog are asked to notify the front desk so that we can make the necessary arrangements to ensure a smooth stay.
Management reserves the right to ask the guest to present proof that the animal is a service dog certified by a recognized organization (identification card, harness from the Braille League or CGCB, or any equivalent official document).
Management also reserves the right to deny access to any animal that does not meet these criteria.
Throughout the entire stay, the service dog remains under the care and supervision of its owner, who, as such, assumes full responsibility for it and agrees not to disrupt the smooth operation of the facility or the comfort of other guests.
CITY TAX
A tourist tax of €0.80 net per person (ages 12 and older) per night is charged in accordance with a decision by the Assesse Municipal Administration. It applies to all stays.
The tax is added at checkout or when the bill is finalized.
BREAKFAST
Breakfasts included in a rate are considered as a "package" and cannot be modified.
If they are not already included in the room rate, the breakfast costs are as follows:
- see restaurant page
EVENING MEAL
The reservation for the evening meal is binding. Its cost will be automatically added to your bill if you have not canceled it at least 24 hours before your stay.
EXTRA BED / CHILDREN / BABIES
A maximum of 1 baby cot can be provided free of charge in the room upon request.
A maximum of 1 baby (under 4 years old) or 1 child (under 11 years old) sleeps free of charge in the existing bedding.
No extra beds are available.
PARKING
A large free car park is available for hotel guests and is located to the North-East of the estate. A drop-off area is located in front of the Château entrance (reception) and is available for loading/unloading luggage. Maximum 5 minutes.
DROUGHT
In case of a drought declared by the management of the Domaine de Ronchinne, customers are prohibited from lighting a fire on the premises, even in the usual designated areas. No compensation may be demanded by the customer.
ETIQUETTE
Food and Beverages — Common Areas
Bringing in personal food and beverages is prohibited in all common areas of the Domaine de Ronchinne, including wellness . The Domaine de Ronchinne reserves the right to charge a corkage or service fee in the event of non-compliance with this rule.
Outdoor Cooking Facilities at “
” The use of any outdoor cooking equipment—whether personal or provided on the “ Domaine de Ronchinne ” site (such as a barbecue, portable stove, or equivalent device)—is prohibited throughout the entire estate, unless expressly authorized and supervised by management. In the event of a violation, a flat fee of €100 will be charged to the credit card provided at check-in, without prejudice to the billing of any cleaning costs incurred.
Cooking in Rooms
Guests are permitted to consume their own food in the rooms. However, cooking, reheating, or preparing food using personal appliances is strictly prohibited. In the event of a violation, a flat fee of €200 will be charged to the credit card provided at check-in, without prejudice to the billing of actual costs incurred in the event of resulting damage (cleaning, clogged drains, plumbing repairs, or triggering the fire alarm).
Meetings and Group Activities
Guests are required to notify the front desk in advance of any planned meetings, team-building events, or group activities so that the necessary arrangements can be made. Additional fees may apply for the use of equipment and services.
Noise Disturbances
To preserve the tranquility of the grounds and protect its wildlife, the playing of any sound or music (via speakers, sound systems, or similar devices) is strictly prohibited throughout the entire estate, both indoors and outdoors. In the event of a violation, a flat fee of 100 € will be charged to the credit card provided at check-in.
Respect for Common Areas
We ask that you respect the tranquility and integrity of the common areas at Domaine de Ronchinne. Any unauthorized use, exclusive use, or disruption of the common areas is strictly prohibited. Additional fees may be charged in the event of a violation of this rule.
We thank you for your understanding and cooperation in maintaining a harmonious environment for all our guests.
LOST AND FOUND
Any item found on the premises will be kept by us for a maximum period of two months from the date of discovery. After this period, we reserve the right to dispose of any unclaimed items.
Items can only be returned to their rightful owner upon presentation of proof of ownership. Items will only be returned on the premises or in accordance with the terms agreed with our department.
The Domaine de Ronchinne no responsibility for the loss or damage of unclaimed items prior to their collection.
Hotel Sales Tax
The VAT rate applicable to hotel stays is now at 12%.
Whether the 12% VAT rate applies to breakfasts will depend on how they are billed (included in an accommodation package or billed separately).
For more information about the hotel such as the bar and restaurant,
take a look at www.domainederonchinne.be